Privacy Policy
1. Who We Are
Nicola Johnson Design Wellbeing provides complimentary therapy and wellbeing services, both online and in person. We are committed to protecting your personal data and ensuring your privacy.
2. Information Collection
We collect information to help manage your wellness journey and provide the best possible service:
- Contact Details: Your name, email address, and phone number.
- Booking Information: History of services, dates, and session times.
- Payments: Securely processed billing information (we do not store full card details).
- Communication: Any details shared via our forms or direct messages.
3. Data Usage & Security
- Service Delivery: Managing bookings, memberships, and appointment reminders.
- Administrative: Processing payments, invoices, and responding to inquiries.
- Strict Privacy: We never sell your personal information to third parties.
- Secure Storage: Data is accessed only when necessary and kept for legal and accounting purposes.
4. Your Rights & Contact
You have full control over your data. You may request to view, correct, or delete your information where legally permitted.
To exercise your rights, please email nicolajohnsondesignwellbeing@gmail.com with your request.
5. Liability
By choosing to work with Nicky, you release Nicola Johnson, the organizers, hosts, and participants from any and all liability, claims and demands, or causes of action that you now have, may have in the future, for illness, injuries, damages, and/or economic loss of any kind of nature, arising in whole or in part out of the activities, advice or information contained herein. You agree to full responsibility for your own health issues.
The sessions Nicky hosts are intended to support relaxation, stress reduction, meditation, and overall wellbeing. These sessions are complimentary wellness experiences and are not a substitute for medical care, diagnosis, or treatment.
Participation is voluntary, and each individual is responsible for their own comfort and well-being during any session with Nicky. Please inform the facilitator of any medical conditions, implanted medical devices, pregnancy, recent surgeries, or any other concerns that may affect your participation.
If you have any questions regarding your health or ability to participate, please consult your healthcare provider before attending. By participating, you acknowledge that you understand the nature of the experience and assume responsibility for your own health and wellness decisions.
Cancellation & Refund Policy
1. Therapy Session Cancellations
We understand that plans can change. To help us manage our schedule, please note our cancellation terms:
- Flexible Changes: You can cancel or reschedule with no charge up to 48 hours before your appointment.
- Late Cancellations: Cancellations made less than 48 hours in advance, or missed appointments, may be charged in full.
2. Memberships & Pricing Plans
Our memberships and plans are designed to support your long-term wellbeing journey:
- Recurring Billing: Plans are billed automatically on your chosen cycle (monthly or yearly).
- Cancel Anytime: You can end your membership at any time through your account.
- Continued Access: Your access stays active until the end of your current paid period.
- Refunds: Payments already processed are non-refundable unless legally required.
3. Refund Information
Refunds are processed manually and may be considered if:
- We need to cancel a session and cannot find a suitable alternative for you.
- There is a clear error in your billing statement.
To request a review, please email nicolajohnsondesignwellbeing@gmail.com with your details.
4. Policy Updates
We may update this policy to better serve our community. The most current version will always be published here on our website.